FAQ

Where are you located?
Neatspiration is based in Whitebridge, a suburb of Newcastle NSW Australia.

Do you have a shop?
No. Neatspiration is online only.

Can I pick up my order?
Yes! If you live locally in the Newcastle NSW area please feel welcome to pick up your order.

  • This option is only for people who can collect their order from Whitebridge NSW 2290. 
  • If you would like to pick up your order, please use the code PICKUP at the checkout. You will not be charged postage and I will receive a notification that your order is for pickup.
  • You will receive an email once your order is ready to collect and the collection address.

How long does delivery take?
Once you receive confirmation that your order has been completed, you can expect to receive it based on the below time frames which are based on working days.

Adelaide 2-3 days
Albury 2 days
Bendigo 2 days
Brisbane 1 day
Bundaberg 2 days
Cairns 3 days
Canberra 2 days
Central Coast 1 day
Coffs Harbour 1 day
Geelong 2 days
Gladstone 2 days
Gold Coast 1 day
Hobart 4 days
Launceston 4 days
Mackay 2 days
Maryborough 2 days
Melbourne 1-2 days
Newcastle 1 day
Northern Rivers 1 day
Orange 2-3 days
Perth 7-10 days
Port Macquarie 1 day
Rockhampton 2 days
Sunshine Coast 2 days
Sydney 1day
Tamworth 1 day
Toowoomba 1 day
Townsville 3 days
Wide Bay 2 days
Wollongong 1 day

Please note these are estimates and at times can be longer delivery timeframes.

Do you post to Parcel Lockers or PO Boxes?
Yes!

Do you use a Courier?
Yes! Neatspiration uses Fastway, Couriers Please and Australia Post  I have had a great relationship with my couriers over the years and due to this, I am able to keep my postage competitive at $9.95 Flat Rate.

Do you have a Loyalty Rewards Rorgram?

I know how lucky I am so have such awesome people in the Neatspiration community and want to Thank YOU!!