Help Center

Neatspiration is based in Whitebridge, a suburb of Newcastle NSW Australia.

No. Neatspiration is online only.

After all…there would be no Neatspiration with out YOU!!

So…to give you a little something back – for your loyalty, support and taking a chance on me and loving my products…

Neatspiration has a Loyalty Rewards Program!!

And to make it even better it’s FREE!

Reward points accumulated will appear at the checkout.

Points are redeemable after 200 points. So when you spend $200, you receive $5 off your next purchase!!

• For every one dollar spent you receive one point.
• 40 points = $1.00 of redeemable value.
• Points may accumulate but once redeemed for a purchase balance will return to zero and will begin accululating again on new purchases.

You can see your reward details when you checkout, or, check out the Rewards button on the website.

Neatspiration offers the following secure checkout payment methods:

• Afterpay
  
• ApplePay
• PayPal
• Stripe
  
• American Express
• Mastercard
• Visa
• Direct Deposit
  
• Cash on Pickup (Newcastle NSW Pick up orders only)

Yes! If you live locally in the Newcastle NSW area please feel welcome to pick up your order. 

• This option is only for people who can collect their order from Whitebridge NSW 2290. 
• If you would like to pick up your order, please use the code PICKUP at the checkout. You will not be charged postage and I will receive a notification that your order is for pickup.
• You will receive an email once your order is ready to collect and the collection address.
  

Once you receive confirmation that your order has been completed, you can expect to receive it based on the below time frames which are based on working days.

Adelaide 2-3 days
Albury 2 days
Bendigo 2 days
Brisbane 1 day
Bundaberg 2 days
Cairns 3 days
Canberra 2 days
Central Coast 1 day
Coffs Harbour 1 day
Geelong 2 days
Gladstone 2 days
Gold Coast 1 day
Hobart 4 days
Launceston 4 days
Mackay 2 days
Maryborough 2 days
Melbourne 1-2 days
Newcastle 1 day
Northern Rivers 1 day
Orange 2-3 days
Perth 7-10 days
Port Macquarie 1 day
Rockhampton 2 days
Sunshine Coast 2 days
Sydney 1day
Tamworth 1 day
Toowoomba 1 day
Townsville 3 days
Wide Bay 2 days
Wollongong 1 day

Please note these are estimates and at times can be longer delivery timeframes.

Yes!

Yes! Neatspiration uses Fastway, Couriers Please and Australia Post. I have had a great relationship with my couriers over the years and due to this, I am able to keep my postage competitive at $9.95 Flat Rate.

If you have any problems with any product you purchased or for some reason are not happy with a product, please either call, message, Facebook message or email me and I will be more than happy to resolve the problem, replace or refund- no questions asked.

You can't seem to find the answer for your question? You can contact us directly via our contact us form, click here.